Faq

Nutrition

Do you provide food?

Unfortunately, due to fluctuating numbers it is difficult for us to determine exact catering requirements on a daily basis. Therefore, all meals will need to be supplied by the guardian. As a general guideline something for morning tea, lunch and afternoon tea, plus a piece of fruit or a vegetable for our shared morning tea platter.

Are there any food products that are excluded?

The centre has a nut free policy. In the best interest and safety of all children we ask that the followings products be excluded from your child’s lunch box:

  • Peanut butter
  • Peanuts/ nuts of all types
  • Nutella
  • Nut snack bars
  • Any other product that contain peanuts or nuts listed as an ingredient on the food label.

Please refer to the centre’s nut free policy for further information.

Are you a breast-feeding friendly facility?
What if my child has allergies?

Expenses

How much do you charge?

Fees

Our service only receives a small amount of State Government funding; therefore, fees and fundraising are an important part in the continual running of the Centre. We strive to keep fees as economical as possible. We charge a flat rate of $9.50 per child per hour (a minimum of one hour is required when booking and time slots can be increased by half hour increments). Fees are to be paid on arrival on the day of care or in advance.

Time booked is time paid for: That is, if you have booked your child into care from 9.00am to 3.00pm and you arrive to collect your child at 2.00pm you are still required to pay till 3.00pm.

After 6.00pm our service is unlicensed a late fee will be charged at $5.00 for every 5 minutes late. During the day, the hourly rate applies. If you are running late please phone the service to let us know.

 

Registration Fee and Bond

Families are required to pay an annual registration fee of $30.00. This fee covers insurance and administration costs.

Families are also required to provide a bond of $100.00. This money is returned at the end of the year if the family’s account is up to date. If an account falls into arrears, Centre staff will contact the family to rectify the situation. If attempts to rectify the account fail, written notice will be given that the Centre intends on using part or full use of the bond to clear the account.

Credit card details will also be required to secure the account. The bond and credit card is to safeguard the Centre from losing funds due to accounts falling into arrears. The Centre is not for profit and we ask that families understand that service cannot operate unless we have the funds to do so.

Do you pay for public holidays when holding a regular booking?
Do you offer government rebates?
How do I pay my bill?

Bookings and cancellations

How do I make a booking?

Bookings can be made via phone or email, a maximum of two weeks in advance at any time.

Bookings can be a minimum of one hour and increase by half hourly lots up to 10 hours per day.

Email bookings can be taken from 7am each Monday morning for the calendar week we are in plus two weeks ahead.

Phone bookings can be taken during business hours Monday to Friday.

A message bank system is available for families that may find it easier to request bookings via phone after hours. Voice mails an be left and educators will attend to them the following business day. 

The service also offers out a small amount of regular positions each year.

Regular position bookings are opened at a fixed time on a fixed date to be determined on an annual basis by the committee of management. Forms to indicate your request for ongoing days and times will be distributed prior to this date providing details of the system.

Regular positions are determined according to the priority of access as stipulated in the Children’s Services regulations.

Regular position bookings can only be made on a full annual basis. The booking commences from the first opening week of the centre in January and continues until the closing week in December.

What if I need to cancel Occasional Bookings?
What if I need to cancel Regular Bookings?

Other

What do I need to bring?

Due to fluctuating numbers it is difficult for us to cater everything that your child may need on the day. Families are responsible for providing anything the child may need throughout the duration of there visit. (Please see a guided list below)

Hat

Please provide your child with a broad brimmed sun hat all year

round. Beanies can be worn in the winter months.

 

Clothing

Your child’s day at the Centre is very busy, with lots of messy activities and experiences, therefore please bring your child in clothes they can play freely in, without fear of getting them spoiled by messy activities. Providing a spare change of clothes and several pairs of underwear if your child is toilet training is a good idea.

For safety reasons, we ask that you child does not wear thongs. Closed in shoes or sandals are ideal.

Provide your child with warm coats, hats, gumboots and slippers for winter.

In Summer please provide sun-safe clothing that covers as much of their skin (especially the shoulders, back and stomach) as possible. This includes wearing:

  • Loose fitting skirts and dresses with sleeves and collars or covered neckline
  • Longer style skirts, shorts and trousers.

(For further tips please refer to the centre’s Sun Safety Policy)

Nappies

Provide your child with adequate nappies for the day if required.

 

Morning Tea, Lunch, Afternoon Tea & Drink

8.30 to 10.30am Please bring a piece of fruit/vegetable (such as apple, orange, sultanas, pear, peach, grapes, carrot, cheese, dry biscuits etc.) for all to share, staff will cut them up for a sharing platter.

11.45am-12.15pm A healthy generous lunch should be provided. We encourage a balanced and healthy diet. The Centre has a ‘Nut Free Policy’ To protect children attending the Centre who have anaphylactic reactions to nuts. Please ensure than lunch boxes do not include any food containing nuts (e.g., peanut butter, Nutella or whole nuts in snack packs).

2.00pm Again, please provide a piece of fruit or a healthy snack (yogurt, cheese and dry biscuits etc.)

Drink - Please provide a labelled drink bottle with water. Water and plain milk/formula are the only drinks the children are to have at the service.

 

Other items to bring

  • If your child has a special toy, teddy, blanket that will assist them settling, please bring it along.
  • If your child has a dummy, you must provide a named container for its use and bring with child.
  • Sunscreen is provided, however if your child has an allergy please bring your own.
  • Nappy wipes are provided, however if your child has skin sensitivities, please bring your own along.
What qualifications do educators have?
What is your educator to staff ratio’s?
Are you open during school holidays?

Hours

Monday 8am – 6pm
Tuesday 8am – 6pm
Wednesday 8am – 6pm
Thursday 8am – 6pm
Friday 8am – 6pm
Weekends Closed

Contacts

Email

admin@alburychildcare.com.au

Phone

Call (02) 6021 6545

Address
469 Ebden Street
Albury NSW 2640